The government has responded to growing public discontent over the sudden removal of more affordable passport options on the eCitizen platform, which has left Kenyans with no choice but to pay higher fees for travel documents.
On Friday, February 6, the Directorate of Immigration Services acknowledged citizens’ concerns regarding the unavailability of A and B Series passport booklets. The Directorate assured the public that measures are in place to process all passport applications promptly and without unnecessary delays, amid frustration over rising costs.
The Ministry of Interior echoed this position, confirming that the issue is being addressed and urging patience as solutions are implemented. Both statements, however, did not clarify why the cheaper passport options were removed.
Currently, the eCitizen portal lists only the 66-page passport, priced at Ksh12,500, for new applicants and standard renewals. Previously, the 50-page passport, costing Ksh9,500, and the 34-page booklet at Ksh7,500, were available. Their removal effectively raises the minimum cost for a new passport, drawing criticism that low-income earners are disproportionately affected amid the country’s economic challenges.
Limited issuance of the 50-page passport remains possible in special cases, such as replacements for lost or damaged passports.
Meanwhile, Kenyan passports have seen a modest boost in global mobility. According to the Henley Passport Index update in January 2026, Kenya’s ranking rose from 73rd to 68th, allowing holders visa-free or visa-on-arrival access to 69 destinations, compared with 70 previously.
This development signals a positive recovery for Kenyan travelers, even as domestic frustrations over passport affordability continue.