Kenya Power has introduced a new Optical Character Recognition (OCR) meter reading system aimed at enhancing billing accuracy and operational efficiency nationwide.
The system allows meter readers to scan meter displays, automatically capturing and processing data instead of manually entering readings. This automation significantly reduces errors commonly associated with manual billing.
Following a successful six-month pilot in Nairobi that began in March 2025, the rollout will cover all eight regions, targeting a total of 1.8 million postpaid meters under the new system.
Richard Wida, Kenya Power’s Commercial Cycle Manager, highlighted the benefits of the technology, stating that it saves time and eliminates human error. “With the OCR system, the meter reader simply scans the meter, and the readings are automatically captured by the system. This is a significant step toward more accurate billing,” Wida said.
He added that the system is a key milestone in Kenya Power’s digital transformation journey, complementing other technological initiatives aimed at improving service delivery and customer experience.
Why OCR Matters
The OCR meter reading system is designed to reduce billing discrepancies caused by incorrect readings. It also complements Kenya Power’s existing digital platforms, such as the MyPower app and USSD code *977#, which allow customers to self-read and submit their meter readings for accurate billing.
Kenya Power plans to expand OCR functionality to customer self-reading in the future, enabling consumers to record their readings easily and with minimal risk of error.
The initiative forms part of Kenya Power’s broader digital transformation strategy, which includes deploying smart meters for large power users, small and medium enterprises (SMEs), and selected domestic customers.
In July 2025, Energy Cabinet Secretary Opiyo Wandayi announced that the government will soon unveil a new electricity distribution blueprint to curb illegal power connections in densely populated areas.
The proposed model will introduce bulk metering and billing, allowing a single individual or legally registered entity to purchase electricity from Kenya Power and redistribute it within a designated area. Residents of a building, estate, or settlement will then designate one official contact for KPLC, streamlining electricity supply and billing.