In Kenya’s competitive telecom industry, Telkom Kenya has earned a reputation for delivering some of the best customer service in the country. Subscribers consistently praise the company for its 24/7 customer care desk, which quickly addresses inquiries and resolves complaints with remarkable efficiency.
What sets Telkom apart from other service providers is its professionalism in handling customer concerns. Users report that calls are answered almost instantly, and issues are resolved immediately or logged through a ticketing system. For many subscribers, this attentive service is a major reason they continue using Telkom, proving that excellent customer care can outweigh other operational challenges.
Telkom Kenya holds the distinction of being the first telecom company to establish a presence in Kenya. Although the company has faced its fair share of ups and downs, upto today, it continues to provide services to subscribers across the country.
Subscribers have, at times, reported fluctuating network coverage. This issue has been linked to some of Telkom’s leased masts being switched off by suppliers due to unpaid bills. Reports indicate that pending payments to mast suppliers had accumulated into millions of shillings, causing service interruptions. Despite this, Telkom has maintained nationwide operations, continuing to offer data and airtime services to its clients.
And, through, some areas still face low or no Telkom network, there is a likelihood that this is being deliberated upon by the management and could be addressed very soon.
One of the main reasons Telkom has remained competitive, despite past financial challenges and mismanagement, is its attractive data and airtime offers. Users consistently report that Telkom’s pocket-friendly pricing and standard offers are a key factor in their continued loyalty. The Telco offers unmatched hourly, daily, weekly and monthly data and airtime offers that no other rival can match.
In summary, while Telkom Kenya has faced operational challenges over the years, its commitment to exceptional customer service and affordable pricing has allowed it to remain a prominent player in the Kenyan telecom industry.