Tax season is here and there’s now a much simpler way for Kenyan traders to stay compliant without struggling with the eTIMS system.
In January 2026, the Kenya Revenue Authority introduced a WhatsApp chatbot that allows you to generate eTIMS-compliant invoices and get help with filing returns – no browser, iTax login, or office visit required.
Here’s exactly how to use it, step by step.
Before You Start
Make sure you have:
- A registered KRA PIN
- An active WhatsApp account
- Your buyer’s KRA PIN (or name)
- Details of what you sold and the price
If you don’t have a KRA PIN or iTax registration, first visit the iTax portal to set it up. The chatbot only works after registration.
Step 1: Start the Chat
Save this number: +254 711 099 999 (e.g. “KRA Tax Services”).
Open WhatsApp and send “Hi” or “Menu”.
You’ll get a list of services. You can type “Menu” anytime to return here.
Step 2: Verify Your Identity
Enter your KRA PIN (e.g. A012345678Z).
The system will confirm your registered name and link the session to your tax profile.
Step 3: Select eTIMS Invoice
From the menu, choose eTIMS Invoice by typing its number or name.
Step 4: Enter Buyer Details
- Input your buyer’s KRA PIN (preferred for businesses)
- Or enter their name if they don’t have a PIN
Step 5: Add Sale Details
Provide:
- Item/service description
- Quantity
- Unit price
The system calculates totals and applies the correct tax automatically.
Carefully review the summary before confirming. Every error(s) require a credit note to fix.
Step 6: Confirm and Receive Invoice
Reply 1 to confirm.
You’ll instantly receive:
- An SMS with invoice number
- A link to download the PDF invoice
The invoice includes a QR code and is fully compliant.
What Happens Next
All invoices are automatically stored under your PIN in eTIMS. When filing returns, your data is already pre-filled making filing faster and easier.
Alternative: No Smartphone?
Dial *222#, select KRA services, then eTIMS Invoice, and follow the prompts.
Important Reminder
Since 2026, KRA validates all expenses against eTIMS records.
If an expense isn’t backed by a valid invoice, it may be rejected – meaning higher tax.
The WhatsApp tool doesn’t change the rules – but it makes compliance much easier.